Here is a great video on some tips for being a hotel receptionist. Watch the video and stop any time there are words you do not understand. We will discuss all the necessary vocabulary and proceed in to some practise.
This is a Hotel Receptionist Role Play
Hotel Receptionist: Good afternoon. How can I help you?
Customer: We’d like a room please?
Hotel Receptionist: Do you have a reservation?
Customer: Yes, it’s under _______________________(name)
Hotel Receptionist: Oh yes, I see it – a room for 2 people for 4 nights.
Customer: That’s right.
Hotel Receptionist: Do you want a smoking or non-smoking room?
Customer: Non-smoking please.
Hotel Receptionist: Okay. Would you like a room with the view of the pool or the sea?
Customer: The sea.
Hotel Receptionist: Do you need any wake-up calls?
Customer: No thanks.
Hotel Receptionist: Okay, everything is ready. Your room is 503.
Customer: Thank you. What time is breakfast?
Hotel Receptionist: Between 7.00 and 10.00 in the hotel restaurant on the 1st floor. Enjoy your stay.
Customer: Thank you.
Scenario two – No reservation
Customer: Hi! We have a room reserved for 3 nights under the name __________________
Hotel Receptionist: I’m sorry; I can’t seem to find your reservation.
Customer: We called a month ago and made one.
Hotel Receptionist: Maybe there was a mistake. We have rooms available so it shouldn’t be a problem.
Customer: Okay.
Hotel Receptionist: So you want a room for 3 nights. For how many people?
Customer: 2 people.
Hotel Receptionist: Okay, your room is 408.
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